Call Center Services
Keep your business
open 24x7
Our inbound and outbound call center services keep your business open for customers beyond regular hours. Our effective service provides a cohesive experience for your customers. We offer personalized call center solutions that meet the unique needs of your business, and we assure you that our call center services will enhance your brand’s reputation.
What is Call Center assistance?
Call Center services play a critical role in providing efficient and effective customer support to various industries. It works as interface with the customer and its availability creates very positive impact on the business. Our Call Center services broadly categories under – Outbound service and Inbound service. Call Center agents are equipped with the necessary tools and resources to provide timely and accurate information to customers and ensure their satisfaction.
We provide the services on man hour-based charges as well output based charges. The calling system (VoIP) is provided by us to make you free from any hassles. We are open to adopt the execution and pricing modality suitable to your organization. For more details on pricing, kindle arrange a meeting with our sales team. Book Now.
Our dedicated account manager will understand your requirement and proposed the best suitable options. We keep our clients reputation on the top priority and we see that our resources carry forward the culture of the client. The selection of the agents is based on the past experience and the skill which are to be matched with the client’s requirement. We adhere to the best practices of Information Security Management Systems to ensure the security of your data and processes.
You will get the availability of the client interface with the best efficiency if you are looking for inbound customer support services. If you are looking for outbound services like lead generation or direct sales, we assure you highest Return on Investment. You can opt for larger size of marketing team within the same sales budget.
Unlock your sales potential with our outbound calling expertise
Outbound Services
One of the trickiest and most difficult tasks for a business to handle is outbound sales promotion. We can effectively take care of your outbound calls, thanks to our vast experienced, exceptionally trained personnel, and tailored integration. We emphasize that our agents represent your organization’s splendid character during interactions with your customers.
Lead Generation
One of the most important aspects of a good sales plan is lead generation. We'll contact your prospects to assess them, then either schedule an appointment for you or provide you with their contact information so you can follow up with them. We will get you hot leads, so you won't have to waste any more time in cold calling.
Direct Sales
Our team specializes in providing expert guidance and training for effective cold calling to new prospects. By utilizing a customized calling program, we assist in creating a strong narrative and training staff to effectively engage potential clients based on specific requirements. Our approach is designed to enhance outbound sales efforts and drive the growth of your business.
Welcome Calls
One of the best things you could do for your company is a simple thank-you call after acquiring a new client. Allow the hospitable staff at Infomatic Solutions to call your clients to welcome and appreciate them for their business.
Satisfaction Survey
We can help you stay ahead of the competition by conducting customer satisfaction surveys to gather valuable feedback from your clients. This information can be used to improve your business and actively engage with your customers to ensure their satisfaction.
EXPERIENCE THE AVAILABILITY EVERY TIME
Inbound Services
We are aware of the exorbitant expense associated with producing calls, and we are here to assist you to profit from them. Infomatic Solutions has the expertise you require, whether it is superior customer service, a competitive sales staff, or a technical help desk. Our comprehensive training program and management system enable us to make sure that your requirements are fulfilled by our team.
Customer Services
Even with the most impressive sales campaign, a company is known for its level of customer service. We provide onsite training and real-time monitoring of your customers' calls to ensure the highest level of customer satisfaction. Our agents are also trained to upsell your current customers with your product packages.
Technical Support
We understand that technical issues can be frustrating and time-consuming. Our Technical Support service is designed to provide you with fast and effective solutions to your technical problems. Our team of experienced technicians is available 24/7 to assist you with troubleshooting, repairs, and upgrades for all your technical devices and software.
Answering Services
Our answering service provides personalized live support to answer incoming calls on behalf of businesses or individuals. The service includes answering calls, taking messages, scheduling appointments, handling customer inquiries, providing basic information, and forwarding calls to the appropriate section to ensure that all calls are answered promptly and professionally. Our cost model is very affordable, and clients only pay on a usage basis.
Sales Inquiries
Our team of experienced agents is equipped to handle a high volume of calls from potential customers interested in purchasing your products or services. We are dedicated to providing exceptional customer service and creating a positive experience for each caller. By outsourcing your sales inquiries to us, you can focus on growing your business while we handle the calls.
Our Technologies
Simplify your customer interactions with Outsourced Call Center Services
Today, efficient customer interactions are the key to the success of any business. It is one of the methods used by businesses of all sizes to increase customer satisfaction and retention. It can be very costly to engage expensive human resources for this activity. By working with offshore BPO services, businesses can accelerate their growth within a limited budget. Our call center services for the US are both cost-effective and efficient. Our service is superior to others because we use the best VoIP platform.
We continuously strive for the better customer experience for each of our clients’ businesses. Instead of investing time in hiring and training customer support staff, call center outsourcing companies enable businesses to concentrate on their core competencies.
Infomatic Solutions provides customizable solutions that allow you to reduce operational costs and boost revenue. Our full-service outsourced call center solutions excel in dedication and commitment. We provide more than just the standard call center function of taking calls and tailor solutions to your specific business requirements. We have a sterling reputation among call center outsourcing firms in the USA because of our experience and industry knowledge.
Why us?
What value-adding services we can
provide for your company?
Value-added consultation
Every business encounters challenges from time to time, so it is critical that the person who makes the decisions has all the required information. Infomatic Solutions ensures that you have enough information and data to make an informed decision.
Business continuity planning
Planning for business continuity requires a lot of expertize, experience, information, and resources. We are a group of professionals who are committed to assisting you in successfully executing this plan.
Scalability
Since the business world is constantly changing, it’s important that the services you receive meet your company’s goals. We make sure that the services we offer correspond to the rate of your growth and ensure support throughout.
Why should you choose us for your call center requirement?
Choosing us over an internal team offers a better cost-benefit ratio. We analyze and streamline your business processes, eliminating the daily hassle of customer-facing activities.
Our Team
Our offshore BPO service team comprises qualified and trained professionals with in-depth industry knowledge. We have some of the best minds in customer service and call center activities. The right people, supported by advanced technology, form the cornerstone of our outsourcing solutions.
Cost Efficiency
Outsourcing call center services to India is a cost-effective proposition for any business. By opting for our outsourcing service, you can cut approximately 60-70% of the cost of customer support staff. Offering exclusive services without adhering to a pre-defined, regulated format also reduces significant costs.
Different Time Zone Advantage
The time zone difference between the US and India is advantageous for outsourcing BPO or call center services. This allows for 24/7 availability of customer-facing services, which makes India an attractive outsourcing destination. With round-the-clock support, there is a seamless flow of work, further encouraging businesses to outsource to India.
You ask, We answer
We have the answers to your questions. If your question is not listed here, our experts can provide you with clear and concise answers. Feel free to ask us. Contact us now.
Our call center provides a range of services, covering both inbound and outbound calls. We provide customer service support, order taking, appointment scheduling, technical support, lead generation, direct sales, welcome calls, and satisfaction surveys.
Our call center is open 24/7, 365 days a year, depending on your business requirement.
We provide telephone lines as part of our services, but if you prefer to use your own telephony system, that’s also possible.
Our call center agents are highly trained and experienced in customer service. They are good at communication skills. They receive ongoing training and support to ensure they are up-to-date with the best practices in the industry.
The notice period for terminating the contract is one month.
We take privacy and security very seriously. Our infrastructure is fully compliant with ISO 27000 standard. We have very stringent Information Security Management System (ISMS) in place. We ensure the safety and security of your data and processes.
Yes, we can provide custom call center solutions to meet the unique needs of your business. Please contact us to discuss your specific requirements.
Our pricing structure is customized based on the services you require and the volume of calls we handle for you. Please contact us for a quote. You can reach us at 800-757-3056 or email us at sales{at}infomaticsolutions.com.
Ready to Hire? Get a quote now!
Custom quotes for all your needs. Get a personalized quote now!