Our leaders vast experience in various industries helps them to understand the related pain areas.
When it comes to being a thought leader, obviously being knowledgeable and up-to-date with industry trends is key. To be innovative, you have to know your industry and know it well. Our Leaders are aware of the industry thoroughly so we can help our clients to achieve success with innovation which makes us different from others. Authenticity along with engagement plays a vital role for a successful outcome. We have a rock solid team for each of the service(s) we provide to give that taste of success they want to achieve with our help.
Tony KurianOperations (Voice Process)
Tony comes with 10+ years of demonstrated history working in the Service industry. Tony’s expertise lies in successfully enhancing customer response strategies, innovating new processes, and managing overall customer service functionality to maximize productivity and growth to surpass expectations. He has developed and led staff training programs, supervised workforce and performance analysis, and directed strategic projects and initiatives to accelerate revenue growth while slashing cost.
Pankaj ShuklaOperations (Non Voice Process)
Pankaj comes with 12 years of experience that includes customer management and various forms of backend operations. He handles the entire backend team. A seasoned campaigner for medical billing & Quality check process. Excellent level of work completion under pressure and maintains the same quality of work along with his team.
Jaydeep MBusiness Development
Jaydeep has an extensive experience of over 10 years with a blend of BPO, KPO and Business Development. He handles all the Business Development activities across U.S, UK & Australia. With positive attitude & customer service skills, he is able to showcase the highest level of satisfaction to all the clients. He is a great mentor when it comes to leadership and exceeds expectation when it comes to quality and delivery of work.
Ketan PatelGeneral Administration
Ketan comes with a rich experience of 8 years into the administration process. Out of which he has 4 years’ experience in the UK with a strong track record of managing & training people directly. His vast expertise and negotiating skills are ideal in the company’s admin activities which give him edge in winning solutions for the company. The core focus of his role is to manage the various office administration task.
Rimal PatelRelationship Manager
Rimal holds vast experience of 5+ year in U.S Revenue Cycle Management process. Her expertise in Medical Coding & Billing with different medical speciality adds tremendous support to our RCM operations. She also supports the training part with day to day operational activity & run the service improvement program based on the client's feedback. Her leadership skills and client management skills are great asset to our company.