Helpdesk Support Engineer

Infomatic Solutions is always looking for talented people to become its team members. We realize that productive people are always a good addition to our organization. So if you have the zeal and the passion to work with one of the great company, join in!

Department: Desktop/Remote Support
Project Location(s): Ahmedabad, Gujarat
Qualification: Any Graduate/Under Graduate


  • Candidate should have excellent spoken and written English language skills.
  • Provide support to US based clients. Should be willing to work in Night shift.
  • 3+ years’ experience in a System Admin role
  • 2+ years in customer service


Job Description:


  • Must be aware with Microsoft technologies like, AD, DNS, DHCP, IIS, FTP, Terminal- Server and application servers etc.
  • Able to aware with common networking Concept like, Ip addressing, VPN, Wi-Fi, Lan, Man, Wan, SSH, Telnet, Firewall, Printer etc.
  • Must be T.Shoot Laptop , Desktop , Printer and other hardware.Should be aware with Back up & restore technologies, Types of backup, online & offline backup, Server & Client patching, patch management, windows update, upgrade & downgrade, Software upgrade & downgrade etc.
  • Should we aware with system monitor, network monitor, Remote access management, generating & managing report, MDM Reports, inventory report, A/V reports, Risk intelligence report etc.
  • Should have knowledge of IT process, Ticket management, solar-wind console management. Remote management tools etc.
  • Communication ideas both verbally and in written form in a clear, concise, and professional manner
  • Knowledge of network technologies (i.e. routers, switches, network and routing protocols, DNS/DHCP)
  • Knowledge of Basic/Advance office tools
  • Ability to understand and apply technical concepts
  • Team skills, including the ability to establish and maintain effective working relationships
  • Perform customer service duties and responds to customer requests

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