Helpdesk Support Engineer

Infomatic Solutions is always looking for talented people to become its team members. We realize that productive people are always a good addition to our organization. So if you have the zeal and the passion to work with one of the great company, join in!

Department: Desktop/Remote Support
Project Location(s): Ahmedabad, Gujarat
Qualification: Any Graduate/Under Graduate


  • Candidate should have excellent spoken and written English language skills.
  • Provide support to US based clients. Should be willing to work in Night shift.
  • 3+ years’ experience in a System Admin role
  • 2+ years in customer service



  • Job Description:


  • Must be aware with Microsoft technologies like, AD, DNS, DHCP, IIS, FTP, Terminal- Server and application servers etc.
    Able to aware with common networking Concept like, Ip addressing, VPN, Wi-Fi, Lan, Man, Wan, SSH, Telnet, Firewall, Printer etc.
    3)Must be T.Shoot Laptop , Desktop , Printer and other hardware.
    4)Should be aware with Back up & restore technologies, Types of backup, online & offline backup, Server & Client patching, patch management, windows update, upgrade & downgrade, Software upgrade & downgrade etc.
    5)Should we aware with system monitor, network monitor, Remote access management, generating & managing report, MDM Reports, inventory report, A/V reports, Risk intelligence report etc.
    6)Should have knowledge of IT process, Ticket management, solar-wind console management. Remote management tools etc.
    7)Communication ideas both verbally and in written form in a clear, concise, and professional manner
    8)Knowledge of network technologies (i.e. routers, switches, network and routing protocols, DNS/DHCP)
    9)Knowledge of Basic/Advance office tools
    10)Ability to understand and apply technical concepts
    11)Team skills, including the ability to establish and maintain effective working relationships
    12)Perform customer service duties and responds to customer requests

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